BCC vs Full Sync

Feature comparison

Feature	BCC Email Logging	Full Email Sync
Setup difficulty	None — just copy your BCC address	Admin must configure OAuth credentials
Supported email clients	Any (Gmail, Outlook, Apple Mail, etc.)	Gmail and Outlook only
What gets captured	Only emails you manually BCC	All inbox and sent emails automatically
Auto-linking to contacts	By recipient email address	By all email addresses in the thread
Email threads	No — creates individual activities	Yes — full threaded conversations
Send from CRM	No	Yes
View emails in CRM	As activities in the Activities tab	Full email view in the Emails tab
Requires admin setup	No	Yes (one-time OAuth configuration)
Works per-user	Yes — each user has their own BCC address	Yes — each user connects their own account

When to use BCC logging

• You use an email client that isn’t Gmail or Outlook
• Your admin hasn’t configured OAuth yet
• You want a simple way to log key emails without automatic sync
• You only need to capture outgoing emails to clients

When to use full email sync

• You use Gmail or Outlook
• You want all emails captured automatically without manual work
• You need to see complete email threads on contact and deal pages
• You want to compose and reply to emails directly from the CRM
• You want both incoming and outgoing emails logged

Using both together

You can use both approaches at the same time:

• Full sync captures everything automatically from your Gmail/Outlook
• BCC logging captures emails sent from other clients (e.g., mobile apps, other email accounts)

There’s no conflict — they complement each other.

Setup guides

• BCC Email Logging — find and use your BCC address
• Connect Gmail — full Gmail sync setup
• Connect Outlook — full Outlook sync setup